IN-HOUSE COMPLAINTS PROCEDURE
Red Rock Estate & Property Management Limited are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Should you have a complaint, our Complaints Procedure is available to anyone who receives or requests a service from us including Landlords, Tenants, Leaseholders and staff from other businesses that Red Rock Estate and Property Management Limited deal with.
If you have a complaint, please put this in writing or email (firstname.lastname@example.org), including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within 8 weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
Salisbury SP1 2BP
Telephone no: 01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.